Buurtzorg

Improved and cost-efficient ambulant care through a revolutionary, multi-layered and integrated support system /

Buurtzorg means “neighbourhood care” in Dutch and stands for a pioneering healthcare organisation that was started by Jos de Blok in 2006 to revolutionize the care market with a nurse-led model of holistic care. Buurtzorg follows the credo “humanity before bureaucracy” and builds on small, self-managed teams of ambulant caregivers. Today, the model creates better working conditions for more than 15,000 employees and is implemented in 24 countries, including Germany.

At the core of the model are small, independent, and self-managed teams that ensure optimal and efficient care services. Around this core, the Buurtzorg team integrates additional layers of formal and informal patient networks such as the client’s family, friends, neighbours, physicians, and therapists. The goal is to empower patients and allow them as much independence as possible while also involving important relationships. This holistic, multi-layered support system builds and relies on long-term, trusting relationships and has led to exceptionally high levels of customer and employee satisfaction. Another unique benefit is that the billing of the Buurtzorg teams is based on the amount of time they spend on their clients (as opposed to traditional pay-per-service models). As a result, Buurtzorg effectively addresses a major challenge in today’s care market: poor working conditions for caregivers. In Germany, 13 teams have been established so far. After an initial pilot phase, the social enterprise is now seeking to raise equity with support from FASE to further roll out its services across Germany.